One journey, every channel

Multichannel that actually ships

Run email, SMS, WhatsApp, Telegram, and push from one place. Build segments once, reuse them everywhere, and track every interaction in one customer timeline.

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What you can do with multichannel

Dedicated channel workspaces visual

Dedicated channel workspaces

Manage email, SMS, WhatsApp, and Telegram as first-class channel assets.

  • Native channel entities, list views, CRUD screens, and contact-level send workflows.
  • Campaign action integration for message sends.
  • Per-channel permissions for create, edit, publish, delete, and view scopes.
API-ready automation visual

API-ready automation

Trigger and operationalize sends through REST endpoints and workflows.

  • Standard API endpoints for WhatsApp and Telegram entities.
  • Direct send endpoints by message ID and contact ID.
  • Compatible with segment-based and campaign-based automation patterns.
Inbound + webhook processing visual

Inbound + webhook processing

Capture customer replies and channel events in near real-time.

  • Public webhook routes for message callbacks.
  • Inbound processing services for message handling and state updates.
  • Contact timeline integration to preserve conversation context.
WhatsApp Business onboarding visual

WhatsApp Business onboarding

Deploy WhatsApp messaging with provider integrations and operational tooling.

  • Meta/Facebook embedded signup support and webhook configuration paths.
  • Template sync/check command tooling for operational readiness.
  • Template/list message modes aligned with campaign use cases.
Rich Telegram messaging visual

Rich Telegram messaging

Go beyond plain text with native bot-style interaction options.

  • Parse modes: HTML, Markdown, MarkdownV2.
  • Message types: text, photo, video, document, audio.
  • Inline keyboard and reply keyboard support for richer engagement flows.
Cross-channel measurement visual

Cross-channel measurement

Track delivery and engagement consistently across channels.

  • Stats helpers for sent, opened, clicked, failed, and unsubscribed metrics.
  • Dashboard/report subscriber support for aggregated channel analytics.
  • Shared campaign optimization loop with segment and event feedback.

Built for multi-channel marketers

Orchestrate once, execute everywhere

Unified performance visibility

Optimize faster from real behavior

FAQs

Yes. Campaign subscribers and channel actions let teams orchestrate EmailBundle, SmsBundle, WhatsApp, Telegram, and Push in one lifecycle.

No. Build segments once, then reuse them across channels and campaigns.

Yes. Channel events, replies, and campaign outcomes can be surfaced in contact timelines and reporting layers.